TERMS OF SERVICE
Trademark and Domain Name Notice
WESTERN GOLD CAPITAL refund, return and exchange policy is limited to five (5) business days from the date that you receive the item. You must notify WESTERN GOLD CAPITAL Customer Service Department via telephone at (424) 270-6974 within five (5) business days from the date that you receive the item and follow the instructions provided to you, at that time.
Shipping and handling charges are non-refundable. You are fully responsible for all taxes, as well as return shipping and handling costs. WESTERN GOLD CAPITAL may reject any returned or exchanged item that does not reasonably conform to these terms. If the case of a request for an exchange, WESTERN GOLD CAPITAL expressly reserves the right, in its sole and absolute discretion, to find an acceptable replacement or refund your money should an acceptable replacement be unavailable. Returns, refunds and exchanges are subject to WESTERN GOLD CAPITAL Market Loss Policy. Any and all market gains on refunds, returns, and exchanges shall belong solely to WESTERN GOLD CAPITAL.
We stand by our 100% satisfaction promise and will go out of our way to make sure customers have a high quality experience.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 225 S LAKE AVENUE, 3RD FLOOR, PASADENA, CA 91101.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item
Should anything happen while your package is in transit to you it will be covered by our insurance policy.
However, we will not accept responsibility if you have left instructions with any carriers or delivery service to leave parcels unattended for you without the need for a signature or if you have given them instructions to leave your package with a third party. When we ship to you, if metals are lost or damaged in transit, WESTERN GOLD CAPITAL assumes responsibility to pursue any claim with the insurance company. If we determine the package is lost or damaged, we will file a claim. Once the claim is filed, we reserve the right to re-ship your items or refund your money at our discretion.
Please note that WESTERN GOLD CAPITAL will not be responsible for reimbursements or insurance claims on packages that are successfully delivered as addressed. Our liability and insurance ceases the moment the package is signed for or left at the specified delivery address. Any issues or problems with a shipment MUST be reported within 2 business days, else WESTERN GOLD CAPITAL may have to refute any claims.
Our products are shipped within 4-7 Days using the following carriers: USPS FedEx UPS . To return your product, you should mail your product to: 11900 Olympic Blvd.Los Angeles CA 90064United States (US).
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.